Responsible Gambling

We are committed to safer gambling and to keeping play controlled and safe for everyone. We focus on clear tools, practical limits and prompt support so customers can enjoy our services without harm. Below you will find the main protections we offer, how to use them and where to get help if you need it.

Player protection principles

We act to prevent harm by promoting responsible play, verifying identity where required and offering controls that let you manage time and spend. Our team monitors unusual activity and will contact you if we see patterns that suggest risk. You remain in control at all times - we provide the tools and support.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits via your account settings. Typical example limits are daily £1,000, weekly £3,000 and monthly £10,000, but you can choose lower amounts at any time. Changes take effect immediately or after a short cooling-off period depending on the setting.

Loss limits and staking caps

Loss limits allow you to cap how much you can lose over a chosen period. Staking caps restrict the size of individual bets. These limits are adjustable in your account and can be lowered at any time. Raising a limit may require a waiting period and additional verification.

Time limits and session controls

Use session time reminders and enforced breaks to manage play. You can set automatic session alerts and opt for short breaks - for example an account break from 24 hours up to 6 weeks - to step away when needed.

Self-exclusion

If you need more than a short break you can self-exclude. Options include medium-term exclusions and longer-term exclusions (for example 6 months to permanent). During self-exclusion your account is closed for wagering and access to marketing is stopped. We will explain the reactivation or appeal process when self-exclusion ends.

Recognising problematic behaviour

• Increasing time or money spent despite negative consequences
• Hiding activity from family or friends
• Chasing losses or betting larger amounts than planned
• Neglecting work, study or essential bills
• Emotional distress linked to gambling activity

Practical tips for maintaining control

• Set deposit and loss limits before you play and stick to them
• Use session reminders and take regular breaks
• Keep a budget that separates gambling money from living costs
• Avoid gambling when tired, stressed or under the influence
• Talk to someone you trust if gambling is causing worry

Professional help and support organisations

If you or someone you know needs professional support contact recognised organisations such as GamCare, BeGambleAware or Gambling Therapy for confidential advice and counselling. You can also contact our safer gambling team at [email protected] for help with account limits, self-exclusion or to request additional support options.