Customer Support Center
Our support team can help with questions about the site, account-related issues, payment queries, technical concerns or general feedback. Choose the contact option below that best matches your enquiry, and include your username and any relevant details when you get in touch. This helps us direct your message to the right team. For account security, please do not send passwords or full card details by email. Customer support is available around the clock, with email enquiries handled by the relevant team.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account and technical assistance |
| General enquiries | [email protected] - questions and feedback |
| Affiliate enquiries | [email protected] - partnership enquiries |
| Payments | [email protected] - deposit and withdrawal queries |
| Telephone support | +44 20 7946 0582 |
| Working hours | Customer support: 24/7; email teams: Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred way to contact us about detailed requests, account-related issues, or anything that requires an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so we can review your message and get back to you without unnecessary delays.
Send Us a Message
Response Time
Our support team is available around the clock through live chat and email. Most inquiries receive a response within one business day. Requests involving account checks, payment details or additional documents may take longer, depending on the nature of the issue. Please include the relevant details when contacting us so we can review your request.
Feedback
Have a suggestion or an idea for improving the website? We’d be glad to hear from you. Share your feedback with our team, whether it’s about the games, promotions, navigation, or another part of the service. We review every message carefully and use your comments to help improve the website and make the experience clearer and easier to use.