Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use R2PBet Casino services. We take your privacy seriously and describe below the types of data we gather, how we use it, who we share it with and the choices you have about your information.

Types of data we collect

Personal data

When you register an account or contact us we may collect personal data such as your name, date of birth, email address, telephone number, postal address and identity documents for verification. We also store account details, username, password (encrypted) and any communications you send to our support team.

Technical data

We collect device and connection information including IP address, browser and device type, operating system, and crash or performance data. We use cookies and similar technologies to remember preferences and to help secure and personalise your experience.

Transactional data

We record transaction and activity data such as deposits and withdrawals, transaction dates and amounts, payment method details (subject to card and payment provider rules), game or service activity and recent activity history related to your account.

How we use your information

We use data to operate your account, process transactions, verify identity, prevent fraud and money laundering, provide customer support and resolve disputes. We also use information to maintain security, detect abuse, perform analytics to improve our services and, where you have opted in, to send service updates or marketing communications.

Data protection practices

We protect your information using technical and organisational measures such as encryption, access controls and regular security reviews. Access to personal data is restricted to authorised staff and processors who need it to provide services. We require third-party processors to implement appropriate safeguards through contracts and regular assessments.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, preferences, analytics and advertising. You can manage or disable cookies through your browser settings, though some features may not work correctly if cookies are blocked. For targeted marketing you can opt out where offered in preference settings.

User rights

You have rights to access, correct and in some cases delete or restrict processing of your personal data. You can also object to direct marketing and request data portability where applicable. These rights may be subject to verification and to legal or regulatory obligations that require us to retain certain records.

Access, correction and deletion

You can review and update many account details in your account settings. To request access, correction or deletion, contact [email protected]. We will verify requests and respond in line with applicable law. Requests to delete data may be limited where retention is necessary for legal compliance, fraud prevention or dispute resolution.

Information sharing and third parties

We share data with service providers who perform payments, identity verification, fraud prevention, analytics and customer support. We may disclose information to comply with legal obligations or to protect rights and safety. Third parties are only authorised to use your data to provide contracted services and must keep it secure.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our website or by email where appropriate. Continued use of our services after updates means you accept the revised policy.