General Terms and Conditions

These Terms and Conditions explain the rules for using the R2PBet Casino platform and set out the basis of the relationship between R2PBet Casino and each person who visits, registers for or uses our services. By creating an account or using the platform, you agree to follow these terms and any rules shown for a specific service or promotion. Please read them before continuing. If you do not agree, you must stop using the platform.

1. Account responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Do not share your password or allow another person to use your account. Tell us promptly if you suspect that someone else has accessed it.

Keep your account information accurate and up to date. We may ask you to verify your identity, address, payment method or other account details. Checks may be required before deposits, withdrawals or continued access to services. You must provide genuine, complete information and respond to reasonable verification requests. We may restrict account activity while checks are in progress.

Each user may hold only one account. We may review accounts that appear to be linked or duplicated and may suspend access while we investigate.

2. Eligibility requirements

You must be at least 18 years old and legally permitted to use the platform where you are located. You are responsible for checking whether access to online gambling services is lawful for you. We may restrict access from locations where our services are unavailable or where use would be unlawful.

By registering, you confirm that the details you provide are accurate and that you are using the account for yourself. We may request documents to confirm your age and eligibility. If you do not meet these requirements, we may close or suspend your account.

3. Acceptable platform use

Use the platform only for its intended purpose and in accordance with these terms. You must not misuse the services, interfere with their operation, use another person’s account, submit false information or attempt to gain an unfair advantage. Fraudulent activity, payment abuse, collusion, automated access or attempts to bypass account controls are not permitted.

We may review user activity where necessary to protect the platform, other users or the integrity of transactions. If we identify a breach or have reasonable concerns about an account, we may limit features, pause transactions or suspend or close the account. Any action will be handled in line with these terms and applicable requirements.

4. Bonuses and promotions

Promotions are subject to their own terms, including eligibility, qualifying activity, wagering requirements, expiry dates and any maximum bet or game restrictions. Check the applicable promotion terms before taking part. Unless a promotion states otherwise, offers cannot be combined and may be available only to eligible accounts.

We may withhold or remove promotional benefits where we identify misuse, a breach of the promotion terms or an account that is not eligible. Any effect on a balance will be assessed under the applicable promotion rules.

5. Deposits and withdrawals

Use a payment method that belongs to you and provide accurate payment information. Available methods, minimum and maximum amounts, processing times and any applicable fees may be shown in the cashier and can differ by method.

Withdrawal requests may be subject to account, identity and payment checks. We may ask for further information before processing a request, and we may return funds using an appropriate method linked to your account. Account limits may apply. We will show relevant limits or restrictions where they apply.

6. Disputes and account concerns

If you have a question about your account, a transaction or a decision made under these terms, contact our support team through the channels shown on the platform. Please provide enough information for us to identify the issue. We will review the details and explain our decision where appropriate. Keep your account information and any relevant transaction details available when contacting us.

7. Changes to these terms

We may update these terms to reflect changes to our services, operational practices or applicable requirements. The current version will be made available on the platform with its effective date. Where a change materially affects your use of the services, we will take reasonable steps to bring it to your attention. Continued use after updated terms take effect means you accept them. If you do not accept a change, stop using the platform and contact us about your account.